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Remote Server Support

Our remote server support service starts with a call to a real and trusted person, ready to listen at a time when you just might need it.

Customizable Service Levels

5 x 9 x 24

7 x 24 x 24

Automated Maintenance Process

JMSProactive is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, JMSProactive reduces the number of touchpoints between you and a maintenance solution to four easy steps.

Proactive fault protection
100%
Faster first-time fixes
100%
Fully supported
100%
Full visibility
100%

 

 

CHOOSE SERVER MANAGEMENT PLAN

That Suits Your Business Needs

Essential Plan

£ 59.99

/ per month

  • Inital Server Setup check
  • 3rd Party Software Installation check
  • Software & Security Updates check
  • 2 Hours Allocation check
  • 24 Hour Response Time check
  • ProActive Server Management clear

Start-Up Plan

£ 159.99

/ per month

  • Inital Server Setup check
  • 3rd Party Software Installation check
  • Software & Security Updates check
  • 4 Hours Allocation check
  • 3-6 Hour Response Time check
  • ProActive Server Management clear

Enterprise Plan

£ 359.99

/ per month

  • Inital Server Setup check
  • 3rd Party Software Installation check
  • Software & Security Updates check
  • 6 Hours Allocation check
  • 1 - 2 Hour Response Time check
  • ProActive Server Management check

Essential Plan

£ 659.99

/ per year

  • Inital Server Setup check
  • 3rd Party Software Installation check
  • Software & Security Updates check
  • 2 Hours Allocation check
  • 24 Hour Response Time check
  • ProActive Server Management clear

Start-Up Plan

£ 1759.99

/ per year

  • Inital Server Setup check
  • 3rd Party Software Installation check
  • Software & Security Updates check
  • 4 Hours Allocation check
  • 4-6 Hour Response Time check
  • ProActive Server Management clear

Enterprise Plan

£ 3959.99

/ per year

  • Inital Server Setup check
  • 3rd Party Software Installation check
  • Software & Security Updates check
  • 6 Hours Allocation check
  • 1-2 Hour Response Time check
  • ProActive Server Management check

Our Management Services

JMS Services provides managed technical services adopted specifically for hosting companies, dedicated server owners, VPS owners, including Windows and Linux server owners.

Inital Server Setup

  • Check server configuration and it updated with the most recent release version of Operating System and control panel.
  • Perform initial security audit
  • Firewall Installation
  • Add server to our monitoring system
  • Setup and configuration of server applications which provide different hosting services (IIS/apache/mysql/php/exim/etc)
  • Setup of automated maintenance tasks for day to day ongoing operation

3rd Party Software Installation

  • Control panels
  • Web services and applications
  • Database engines
  • Mail
  • Other applications

Monitoring 24x7x365

  • Ensure that all servers are up and running
  • Server performance monitoring
  • Disk usage
  • Network accessibility and IP traffic
  • RAM usage

Backup

  • Built-in OS and Control Panel backups with different options: disk-to-disk, disk-to-ftp, disk-to-cloud etc.
  • 3rd party backup solutions

Initial Security Audit

  • Perform security audit for your servers
  • Firewall configuration, security hardening of software packages and external scans
  • We will submit a report to you with our recommendations

Troubleshooting

  • Low Disk Space
  • Performance issues
  • Incorrect users activities (spam, greedily processes, etc)
  • Hardware problems
  • Server upstream problems detection (and conversation with DC about)
  • and many other desktop and server level things

Recovery

  • Recover from any backup version
  • Recover an individual file
  • Perform full system recovery

Pro-active Updates

  • Implement WSUS in your infrastructure
  • Monitor updates, upgrades and patches for most server applications.
  • Schedule the appropriate time for implementation

Migration

  • Migrate to a new environment
  • Newer IT equipment and capabilities
  • Virtualization, Storage & Cloud
  • New trends and technologies
  • Security and compliance

Server Optimization & Hardening

  • Network level optimization
  • Operating system optimization
  • File system level optimization & security
  • And many other related things

Security Audit

  • We perform it using antivirus products and any issues detected will be brought to your attention.
  • Recommendations based on severity of issue
  • Follow through with a fix to an issue discovered

About Server Management Addons

Need additional services? these are the most common our customers recommend. Contact us if you have any further questions.

On-Demand Hours

£35.00

Blocks of 10 hrs from £30 per hour 

Per Hour

Licensing Deals

£ Varies

We can acquire any licenses you may need

Per License

Security Audit

£69.99

One simple fee for server security

Per Server

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